State Farm® Insurance Agent Rick Douglas

"I have been with Richard Douglas State Farm Insurance since 1986 (38)yrs. This takes us back to the business located in San Clemente and run by Rick's father. I have always been well taken care of whether it was regarding Marine, home or auto insurance. One home, four trucks, one jeep, three boats and four auto policy's in that time! I recently had the need to call his office to request a proof of home policy be sent to my mortgage co. I was assisted by Jennifer Tulpule and was given the utmost professional help. thanks Rick for keeping your Father's legacy alive and strong, thru the power or great employees such as Jennifer!"

"I would like to highly commend the professionalism, kindness and knowledge provided by Ms. Susan Bailey at State Farm Insurance. We recently moved from DE to CA and she has expediently implemented our car insurance policy with a seamless transition! Great job Ms. Bailey!!! You are spectacular!!! Sincerely, Diane R Adams James Miller Temecula, CA"

"I had an amazing experience with Jennifer Tulpule. She was professional, responsive, and truly went above and beyond to meet our needs. Her knowledge and expertise made the process smooth and stress-free. I highly recommend Jennifer Tulpule for anyone looking for exceptional service!"

"25 Years with Rick Douglas -State Farm Insurance and Laura Charloff, account representative. This office is fantastic. Not only knowledgeable and responsive, but personable. Laura "Get's it" - all these years she has worked to understand our needs and find solutions that work for us. I am very grateful - Thank you"

"I can’t say enough good things about the service and care we have received concerning all aspects of our insurance with Rick’s office. Our agent, Susan, is so helpful and efficient with any and all requests. Very responsive and friendly. Highly recommend. 😊"

"Have used State Farm for vehicle and homeowners insurance for some years now. Rick Douglas’ office has always been very professional and extremely helpful. Jennifer has been extremely helpful assisting with my claim able to complete multiple tasks while communicating with myself and others involved seamlessly."

"Exceptional Service at Rick Douglas State Farm I can't recommend Ricks’ State Farm office enough, especially Jennifer for her outstanding service. She goes above and beyond to help with every aspect of insurance, from providing valuable knowledge to offering unwavering support. Jennifer is always available to address my questions and ensures I have the best coverage options tailored to my needs. What sets her apart is not only her expertise but also her warm and friendly demeanor, making every interaction an absolute pleasure. Jennifer at State Farm is a gem, and working with her has truly been a delight."

"Awesome agency and the staff is among the best, prices are great and customer service is beyond great."

"My family and I have been working with Susan Bailey for years and I’m so glad we do!"

"Miss Susan Bailey is a very traditional,compassionate,efficient state farm agent. Willing to listen and cater my needs. Not rushing in guiding me to get back again in the State Farm Umbrella. It's not about having an insurance but to have an agent like Susan that have passion of her work. No icing in the cake but I feel like I'm a very important to be a member of State Farm again. Her impeccable tenacity of tackling a very enquisitive person like me is above and beyond praises and commendation. She never consider me as a number but treated me as a person. Offered me a perfect coffee that just woke me up and made me smile and had a wonderful day. Bravo Zulu!!! Respectfully, Ronnie Ferrer"

"Laura is always so helpful and quick with responses when it comes to my policy questions! Thank you!"

"Have Laura for few years since I’ve moved to Temecula, she’s great and super helpful and outgoing. You don’t feel like this place is trying to nickle and dime you for everything and they make things nice, simple, and reliable"

"We have been customers of Rick Douglas for over 20 years. We have always had wonderful service and can't say enough about Susan. She is always helpful and a pleasure to deal with."

"Great customer service from the Rick Douglas Team at State Farm!"

"Jen Tulpule, is an amazing peron to talk to for insurance. As a first time trying to navigate through insurance. She told me what's covered and what is not, what to recommend what type insurance. Incredible costumer service, job well done."

"From Tarence Bryant attached to Loretta Swan post “Miss Jennifer Tulpule, has been so helpful and such an amazing representative towards my insurance proceedings. “She has been great at communicating and assisting me within keeping myself informed of making payments and was kind enough to give me leniency when I was late to make payments on time and was always friendly to myself and family members helping me out when at times I could not make pay on time” “I am happy that she is my STATE FARM insurance representative and would recommend her to anybody including my children when they become of age to drive” “Miss Jennifer Tulpule, you truly are amazing” -🌹 From: Loretta Swan Jennifer Tulpule rates TOP ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ I would like to take this opportunity to say that Miss Jennifer is amazing! Truthfully I am not a financial wiz.. don't do numbers.. lol. But Jen takes the time to explain things clearly. She doesn't make me feel as though she's trying to rush a quota.. like just another sale .. she works with me from Florida. To help my son in California so it's a bit confusing. I ask the same question a few times and she will explain it again. She doesn't make me feel like she's in a hurry. She takes her time with me. She's detailed. Politely professional with a twist of her personal touch. As how she would advise her own relative. I can't say enough about her. Love her up personality, smile, and laugh... I feel she's REAL Thank you Jen for such wonderful, personal service!! 🌹 In addition I appreciate how she handles matters with my son Tarence. I live in Florida SO I WORRY SO MUCH. BUT I have confidence that she will help my son. THIS MOTHER HAS NO WORRIES AT ALL! THANK YOU SO MUCH! 💯♥️"

"Susan Bailey is amazing!! Always tentative to my requests. Best State Farm office period…"

"The office team provides the best customer service!!! Laura is quick to respond and follow-up on all of my questions."

"Susan B. Is the best and most knowledgeable ins. Lady in the West!!👍"

"Laura over at Rick Douglas - State Farm Insurance has been helping out our family for years. She is always very helpful, responsive, and so easy to work with. 5 Star service for sure!"

"I have been with state farm for many years. I have a home, auto, and an umbrella policy with them. I have made both home and auto claims and received fast and courteous service without any issues. Susan B. has been especially helpful and pleasant throughout the years. Besides the service that I have received from State Farm she is another reason I have remained with this particular office. Very personable and friendly."

"Great customer service and communication, the way your insurance agent should work. No silly off shore call centers, just folks who can hold a conversation and follow thru when you need them."

"Once upon a Time... I had a wonderful insurance agent. She was attentive, personable, and friendly. Unfortunately, she was also very near retirement age, and being smart, she did so. For several years I was subjected to the horrible experience of being just another number on a piece of paper with another agency. But then I found Susan at State Farm. Once again, I have an agent who is attentive, personable, and friendly. I don't do business with companies. I do business with people. It's nice to know that people like Susan are out there still. I highly recommend her."

"Jen is amazing lady when we need help she’s always on top of it helps my Dad a lot she’s concerned that he always goes home with all the questions answer thanks to her hard work we all go home with a peace of mind thanks again"

"I have to say, in this new age of communicating through automated caller systems, chat, and then getting passed to numerous departments and ultimately being "shot out the back door" or being placed on hold for untold amounts of wasted time, I can always count on reaching Laura Charloff at State Farm. She has been there for myself and family members for well over 20 + years and always addresses our concerns directly and efficiently. I truly appreciate the personal attention and care she gives. It is very refreshing and rare these days. Laura is a wonderful example of what is deeply missed of simpler times. Thank you Laura, for all you do !"