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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wade Young

September 10, 2025

2  out of  5
rating by Wade Young
"I have been with this company for years and been making my payment used to drive Uber and stopped over a year ago and tried to get my payment lower than they raised my payment and after I made my monthly payment they would call and say I still haven't made payment watch out for the way they treat you"
We responded:
"Mr. Young, I am so sorry to hear about your payment confusion. We do our very best to actively maintain communication with our customers, especially when anything out of the ordinary occurs. If you would like to speak to our office manager, Aaron, to help resolve your concerns, please do not hesitate to reach out. 951-296-5636"
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Gaven Skyles-Jones

August 27, 2025

5  out of  5
rating by Gaven Skyles-Jones
"Always explains my policy simply an in depth, she always finds ways to save me money. Thank you!"
We responded:
"Gaven, Thank you for your kind words! We're proud to have Jen on our team—her dedication to clear communication and helping customers save is truly valued. Building trust and loyalty is at the heart of what we do, and it's wonderful to hear that reflected in your experience. Please don’t hesitate to reach out if you need anything else."
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Patricia Cargould

August 22, 2025

5  out of  5
rating by Patricia Cargould
"Always accommodating and there when you need them. Laura and Jen are the best. Laura really knows all and can help with anything. Thanks to you both."
We responded:
"Wow, thank you, Patricia, for your kind words! Laura and Jen truly go above and beyond to provide excellent service and support. It’s great to hear that Laura’s expertise and their accommodating attitude have made such a positive impact. We’re lucky to have them on the team, and I’m glad their efforts have been helpful to you!"
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Hunter Miller

August 22, 2025

5  out of  5
rating by Hunter Miller
"Great service from Jennifer, helped sign up for a credit card. Super helpful and thorough through the process."
We responded:
"Hunter, Thank you so much for your wonderful feedback! We're thrilled to hear that Jennifer provided you with exceptional service and was both helpful and thorough throughout the credit card sign-up process. Our team strives to make every step clear and easy to understand, and it’s great to know that Jennifer was able to assist you effectively. We truly appreciate you!"
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Steven Basin

August 16, 2025

5  out of  5
rating by Steven Basin
"We have worked with Laura now for over twenty five years. She has always been so cordial and understanding. She always looks out for our best interests. Her professionalism is unmatched! Thank you Laura for years of both friendship and assistance."
We responded:
"Steve - Thank you so much for your kind words and for taking the time to share your experience. It has truly been a pleasure to work with you over these many years. Laura is a valued member of our team, and I’m grateful to hear that her dedication and professionalism have made such a positive impact. We appreciate your trust and loyalty, and we look forward to continuing our relationship for many more years to come. Thank you again for your thoughtful review and for being such an important part of our business."
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Erin Bridwell

August 12, 2025

5  out of  5
rating by Erin Bridwell
"Laura has been our State Farm Agent for many many years. Being we have quite a few vehicle's insured for full coverage it can get costly and confusing with our family. I want to thank Laura for all the time she spends on the phone with us and the new granddaughters now drivin,. She has been amazing and there has never been any problems with claims. Laura has been here for us. We are 100% satisfied with and her knowledge of the laws and coverages, in todays busy driving world. We have off road vehicles classic cars, as well as homeowners insurance. State Farm has been the best. ❤️ Marvin Eich Erin Bridwell Jaden Morrell"
We responded:
"Thank you so much for your kind and thoughtful review. It means a great deal to me to hear that Laura and our team have been able to provide you and your family with the support and guidance you need, especially with such a diverse range of vehicles and coverage. Over my 40 years serving this community, it’s been my priority to ensure our customers feel confident and cared for, no matter how complex their insurance needs may be. I’m truly grateful for your continued trust in us and for being part of our extended family here. Please don’t hesitate to reach out anytime—we’re always here to help. Thank you again!"
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j h

August 8, 2025

5  out of  5
rating by j h
"I've worked with Laura at State Farm (Rick Douglas) for many years. She has been consistently diligent in her efforts to support and educate our family with our insurance needs, but it goes beyond that. She always does so with such care, consideration and kindness. We appreciate her very much and imagine there are thousands of State Farm customers who agree. Thank you, Laura and have a blessed day!"
We responded:
"Thank you so much for your kind and thoughtful words. Over the many years I’ve been in this business, I’ve always believed that honesty, genuine care, and building strong relationships are at the heart of what we do. It’s wonderful to hear that Laura exemplifies these values so well in her work with your family. Your appreciation means a great deal to all of us here. We’re truly grateful for your trust and look forward to continuing to serve you with the same dedication and kindness."
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Ray Carrillo

August 5, 2025

5  out of  5
rating by Ray Carrillo
"We have been clients for 52+ years and have always been treated like family by the staff. (from car insurance to home insurance.) Jennifer Tulpule, Stands out as quite the team player. Any time any questions any situation. She’s always been there for us. We find her to be very punctual, personable, professional, and very knowledgeable with not only the situation’s, but also suggestions."
We responded:
"Dear Ray, Thank you so much for your kind words and for being such a valued client! We're truly honored to have had the opportunity to serve you and your family throughout the years. Jen is, indeed, a true team player, and we're delighted to hear she has consistently provided you with timely and professional service. Your feedback means a lot to us and motivates our entire team to continue delivering the best support possible. We look forward to many more years of working together!"
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Dawna

July 29, 2025

5  out of  5
rating by Dawna
"I currently submitted a claim to State Farm. Susan Bailey is my go to person. She listened with great empathy for what I am dealing with. When I explained to her my medical conditions and the stress of what I am going through with my home, she helped me through the process of getting my claim filed. Susan is truly what State Farm has always stood for. Real customer service."
We responded:
"Good afternoon, Dawna! Thank you so much for sharing your experience! We're delighted to hear that Susan Bailey provided you with empathetic and supportive service during this challenging time. At Rick Douglas State Farm, we strive to offer real, compassionate customer care, and it's wonderful to know Susan exemplifies these values. We appreciate your trust in us and are here to support you every step of the way."
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Karen Barrett

July 28, 2025

5  out of  5
rating by Karen Barrett
"Jennifer was very easy to talk to and took the time to explain all of the changes and possible updates to our home and auto insurance. State Farm was one of the only companies that would help us with insurance coverage when we bought our house. Thank you for continuing to service the Southern CA area and being so willing to answer my questions."
We responded:
"Karen - Thank you for sharing your experience! We're so glad Jennifer could provide clear explanations and guidance as you navigated your home and auto insurance options. It means a lot to us to be trusted during such challenging times. We’re proud to serve the Southern CA community and always strive to be here for our customers with answers and support whenever you need. If you have any more questions, don’t hesitate to reach out!"
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boogs forever5

July 28, 2025

5  out of  5
rating by boogs forever5
"We love LAURA!! We've been with State Farm for 25+ years and refuse to leave single handed because of her and how amazing she has been to us and our entire family. Thank you Laura for all that you do. You make that office."
We responded:
"Thank you so much for your wonderful kind words! We're thrilled to hear how much Laura has positively impacted your experience with State Farm over the years. She truly represents the heart and soul of the office's core mission, bringing dedication and warmth that make all the difference. Your loyalty means the world to us, and it’s customers like you who inspire Laura to go above and beyond every day. We'll be sure to pass along your heartfelt appreciation—she’ll be smiling all day!"
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Rhandee Olguin

July 23, 2025

5  out of  5
rating by Rhandee Olguin
"Updating my review because this place is still amazing! We have the very best rates available for both auto and rent. I deal mostly with Natalie now since Kim left and she always response quickly and is so helpful and friendly :)"
We responded:
"Thank you so much for your kind words! Keeping personal relationships alive and well is our goal! *Update: Thank you so much for your loyalty! We are so happy to have such wonderful folks to with with!"
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jerome supler

July 23, 2025

5  out of  5
rating by jerome supler
"I have been with state farm for well over 40 years. Susan, Natalie and staff have always been willing to work with me on any payment issue. Susan helped navigate the process and reduced my monthly payment from $250 to $191 via a clear understanding of our car insurance needs. Being loyal to your team still matters. Jerry CPO USN ret sends"
We responded:
"Thank you so much for sharing your experience and for your loyalty over the past 40 years! It’s wonderful to hear that Susan, Natalie, and the entire team have been able to support you so effectively, especially in navigating the often complex California insurance environment we've seen over recent years. Having knowledgeable agents like Susan who take the time to understand your specific needs and tailor your policies accordingly is so valuable. We truly appreciate your recognition of their dedication and are glad they could help reduce your payments while ensuring you have the coverage you need. Loyalty and personalized service remain at the heart of what we do, and your feedback reinforces the importance of that commitment. Thank you again for trusting us all these years!"
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kit kat none

July 17, 2025

5  out of  5
rating by kit kat none
"Jennifer has the best customer service mindset and she is a pleasure to work with. I've moved to OR so I'll miss her sense of humor and sharp attention to detail. I'd highly recommend her as an agent."
We responded:
"Thank you so much for your kind words! We're very happy to hear that Jennifer provided such outstanding service and made a positive impact. We'll be sure to share your compliments with her. While we'll miss working with you, we wish you all the best in Oregon and hope you enjoy your new adventure! If you ever need assistance in the future, please don't hesitate to reach out."
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Teresa Le

July 14, 2025

5  out of  5
rating by Teresa Le
"I have been a loyal customer for over 20 years and the service is top notch. Laura is the best! She has been my agent since the beginning and provides the same personal, professional and kind service today as she did when we first met. I have moved multiple times and continue to hold my policy with Rick and his team with the upmost confidence that I will be taken care of in the event that I ever need assistance."
We responded:
"Thank you so much for your wonderful review and for being a loyal customer for over 20 years! We truly appreciate your trust and continued support. Laura and the entire team are dedicated to providing the best possible service, and it means a lot to know that you feel cared for and confident in us, no matter where life takes you. We look forward to continuing to serve you for many more years to come!"
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Andre Dominguez

June 23, 2025

5  out of  5
rating by Andre Dominguez
"My family has been with State Farm for years now. Laura has done a great job of making the insurance process easy and pleasant."
We responded:
"Dear Andre: Thank you so much for your kind words! We're thrilled to hear that Laura has made your insurance experience easy and enjoyable. We appreciate your loyalty to State Farm over the years and are always here to help you and your family with any of your insurance needs. If there's anything else we can assist you with, please don't hesitate to reach out!"
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Jeremy Mercer

June 23, 2025

5  out of  5
rating by Jeremy Mercer
"Susan has been very helpful with my recent windshield chip repairs."
We responded:
"Dear Jeremy, Thank you for your kind words about Susan and your recent experience with us! We’re delighted to hear that she was helpful with your windshield chip repairs. If you ever need assistance in the future, whether it’s regarding a claim or addressing any concerns, our team is here to support you every step of the way. We appreciate your feedback and look forward to assisting you again!"
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Rylee Shaw

June 23, 2025

5  out of  5
rating by Rylee Shaw
"Jen is always super friendly and easy to work with! Very professional and quick."
We responded:
"Dear Rylee, Thank you so much for your wonderful feedback! We’re thrilled to hear that Jen has provided you with friendly and professional service. Our team prides itself on being efficient and approachable, and it's great to know that we've met your expectations. In addition to providing exceptional service, we’re also here to advise and educate our customers about various insurance products. If you have any questions about your coverage or need assistance understanding your options, please don't hesitate to reach out. We're committed to ensuring you have the knowledge you need to make informed decisions. We appreciate your support and look forward to serving you again!"
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Alison Willes

June 18, 2025

5  out of  5
rating by Alison Willes
"What sets Susan apart is her commitment to outstanding customer service. She is always available to answer questions, promptly addresses any concerns, and goes above and beyond to ensure the satisfaction of her clients."
We responded:
"Dear Alison, Thank you so much for your wonderful review! We're thrilled to hear that Susan’s commitment to outstanding customer service has made such a positive impact on your experience with us at Rick Douglas State Farm Insurance. She truly goes above and beyond to assist our clients, and your feedback means a lot to her and the entire team. We appreciate your support and look forward to serving you in the future!"
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Steve Watson

June 18, 2025

5  out of  5
rating by Steve Watson
"Laura is outstanding insurance agent Any time I call or visit she is easy to work with and helpful."
We responded:
"Thank you so much for sharing your positive experience! It's wonderful to hear that Laura has been such an outstanding insurance representative for you. Providing excellent service and being approachable and helpful are qualities we truly value in our team. We'll be sure to pass along your kind words to Laura—she'll be delighted to know her efforts are making a difference. If there's anything else we can assist you with, please don't hesitate to reach out!"
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Karen Metzger

June 17, 2025

5  out of  5
rating by Karen Metzger
"Susan took the time to explain all of my options and help me understand what I needed to do. We Have been with State Farm for over 50 years and they have always had our back. She Is Grreat!!!"
We responded:
"Dear Karen, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that Susan provided you with the thorough guidance you needed and that her efforts have made a lasting impression. Your loyalty to State Farm over the past 50 years is truly valued, and it reinforces our commitment to ensuring our clients feel supported and informed at every step. We will be sure to pass along your kind words to Susan, as she exemplifies the dedication we strive for in our service. We look forward to continuing to serve you and your family for many more years to come."
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mark

June 10, 2025

5  out of  5
rating by mark
"Jennifer has always been very friendly and professional, very helpful in explaining and answering all questions completely. In today's environment, it is a pleasure to work with an insurance agent that has her client's best interest at heart. Have had my insurance policies with this office for many years and would highly recommend. Great service."
We responded:
"Mark- Thank you so much for your wonderful review! We’re absolutely delighted to hear that Jennifer has been so friendly and helpful in answering all your questions. ✨ It’s truly a pleasure to work with clients like you who appreciate the care we put into our service. In a world where insurance can sometimes feel overwhelming, we’re thrilled that we’ve been able to provide clarity and support for you over the years. Your recommendation means the world to us, and we truly appreciate your loyalty to our office. If you ever need anything, please don’t hesitate to reach out. We’re here to help and keep the great service going! Thanks again for being such an amazing client!"
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JD Roberts

May 28, 2025

5  out of  5
rating by JD Roberts
"Rick is a great agent, if it wasn't for his wonderful staff keeping all of my policies in line, I would have trouble managing my vehicles. They do a great job. And their candy stash is great! They always make sure I have enough!. Thank you JD"
We responded:
"Thank you so much for the kind words, JD! We know that insurance can be overwhelming, and we certainly do our best to help our folks through the process! We truly appreciate you, and we'll make sure we keep that candy bowl full for you!"
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Aide F

May 25, 2025

5  out of  5
rating by Aide F
"For any vehicle insurance needs I highly recommend the office of Rick Douglas Insurance in Temecula, CA. I've been working with them from many years and I couldn't be happier with their service. The communication with the office staff and specially with Laura Charloff has always been very efficient, she's knowledgeble and helpful."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience with Rick Douglas Insurance! We are thrilled to hear that you have had such a positive relationship with our team over the years. Laura and the rest of our staff strive to provide exceptional service, and it’s wonderful to know that their efforts have made a difference for you. Your recommendation means a lot to us, and we look forward to continuing to serve your insurance needs in the future!"
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Joe Stephenson

May 23, 2025

5  out of  5
rating by Joe Stephenson
"I've been a customer for many years, and everyone in the office has always been great. Any insurance issues I have, I just shoot Jen Tulpule an email or give her a call and everything is just handled. Love it!!"
We responded:
"Thank you for sharing your experience! We’re delighted to know that our team, especially Jen, has been able to assist you effectively over the years. Our service is our focus, and your continued trust in us is so very appreciated. We look forward to serving you for many more years to come!"